Staff Trauma-Informed Resource Corner
By embracing trauma-informed principles, we can contribute to safe and brave environments for all individuals.
Waypoints envisions a future where everyone is trauma-informed.
Promote Awareness
Enhance understanding of trauma through continuous training and open dialogue.
Shift Attitudes
Engage with individuals using empathetic curiosity and a genuine desire to understand their experiences.
Foster Safety
Ensure safety by addressing both physical and psychological needs.
Provide Choice
Offer meaningful opportunities for individuals to make choices and exercise autonomy.
Staff Resources & Tools
Highlight Strengths
Emphasize strengths to enhance resilience, connection, and understanding.
Vicarious Trauma & Burnout Prevention Strategies
Vicarious trauma & burnout prevention strategies
What It Means to Be Trauma-Informed
As a team supporting individuals impacted by domestic violence, sexual abuse, and systemic harm, being trauma-informed means more than understanding trauma—it requires us to shape every aspect of our care with empathy, safety, and cultural awareness. Trauma-informed practice involves creating environments where emotional, cultural, and physical safety are prioritised for both clients and staff. It means building trust and consistency in our interactions, while supporting choice, voice, and autonomy in how services are offered.
We recognise that trauma is not only individual but often rooted in systemic, structural, and historical experiences. This includes the lasting impacts of colonialism, racism, homophobia, transphobia, ableism, and other forms of oppression that continue to affect historically marginalised communities. As such, we embed cultural humility and intersectionality into our work to ensure inclusive and equitable care.
Being trauma-informed also requires us to look inward—actively preventing re-traumatisation, integrating trauma awareness into policies and procedures, and acknowledging the effects of vicarious trauma on staff. Our approach is grounded in a trauma- and violence-informed lens that upholds dignity and respect in every service interaction, and recognises the complex realities that shape each individual’s path to healing..
Trauma-Informed Downloadable Worksheets
Trauma-Informed Worksheets by Trauma Tree
Trauma Tree offers a collection of trauma-informed worksheets tailored to support mental health. These resources include a Crisis Response Support Plan, Mental Health in a Day guide, and a Grounding Info Sheet, providing practical tools for staff to manage stress and trauma effectively.
Grounding: Skills for Trauma-Informed Practice
Developed by the Centre of Excellence for Women's Health, this resource focuses on grounding techniques to assist individuals overwhelmed by trauma.
It benefits both service providers and clients, emphasizing self-care and
effective coping mechanisms.
Building Distress Tolerance by Anxiety Canada
This worksheet provides insights into building resilience against anxiety and stress. It encourages self-reflection and offers practical steps for staff to enhance their distress tolerance, contributing to better emotional regulation in the workplace.
https://www.anxietycanada.com/downloadables/building-distress-tolerance/?utm_
Challenging Worries and Anxious Thoughts by CAMH
This toolkit empowers users to examine and challenge negative or anxious thoughts through practical cognitive reframing. By identifying thought patterns and testing their accuracy, staff can strengthen emotional resilience and develop healthier mental habits. Useful for improving thought management and workplace wellbeing.
The "Cup of Gratitude" by CAMH
A downloadable tool that supports daily mental wellness by encouraging individuals to reflect on and acknowledge positive aspects of their lives. This simple yet effective exercise invites users to metaphorically “fill their cup” with moments of thankfulness, helping to shift focus away from stress and toward balance and calm. It’s a helpful tool for promoting emotional grounding, especially in challenging times.
DBT TIPP Skills – TherapistAid
This practical worksheet introduces the "TIPP" skill set from Dialectical Behaviour Therapy—Temperature change, Intense exercise, Paced breathing, and Paired muscle relaxation. Designed for rapid emotional regulation, it empowers individuals (and supporting staff) to quickly reduce distress, regain control, and remain present during high-stress moments.
ASSERT Formula
This assertiveness tool guides users through Acknowledge, State feelings, Specify request, Empathize, Respond calmly, and Take action. It’s tailored for healthy boundary-setting and respectful communication.
ASSERT Formula
This assertiveness tool guides users through Acknowledge, State feelings, Specify request, Empathize, Respond calmly, and Take action. It’s tailored for healthy boundary-setting and respectful communication.
Understanding My Emotions - A Self Guided Resource
Understanding and processing emotions can be challenging, especially after trauma. This free workbook from the Crisis & Trauma Resource Institute (CTRI) offers trauma-informed guidance to help build emotional awareness in a safe, supportive way. Through reflective exercises and practical strategies, it encourages self-understanding and can be used on its own or with a service provider. Ideal for personal use or to support others on their healing journey.
https://ctrinstitute.com/resources/understanding-my-emotions/
Healing from Trauma Booklet by Haven Society
This comprehensive booklet delves into the effects of trauma, identifying triggers, and offers coping strategies. It provides guidelines for grounding techniques and methods to contain overwhelming emotions, serving as a valuable resource for staff to understand and manage their trauma responses.
Techniques for Grounding by First Nations Health Authority
This fact sheet offers grounding techniques suitable during crises, including deep breathing exercises, traditional practices, and affirmations. It serves as a quick reference guide for staff to employ immediate coping strategies.
https://www.nccih.ca/634/Techniques_for_Grounding.nccih?id=1218&utm_
Dealing With Problems In a Structured Way by CAMH
This PDF helps you differentiate between problems you can address and worries that are beyond your control. It uses a structured question-based approach to guide you in identifying actionable steps, reducing rumination, and refocusing energy on real solutions. Ideal for staff looking to enhance problem-solving capacity and mental clarity.
Self‑Management In The Moment by CAMH
This guide provides quick grounding exercises to manage stress when emotions escalate. Designed for immediate use, it helps staff regain calm and presence via simple techniques. It’s a valuable tool for trauma-informed and wellness-focused settings.
Back From The Bluez by Centre for Clinical Interventions
This workbook offers a practical, step-by-step approach to understanding and managing depression. Through nine modules, it guides users in building emotional resilience, challenging unhelpful thoughts, and developing healthy routines to support recovery.
https://www.cci.health.wa.gov.au/Resources/Looking-After-Yourself/Depression
CLEAR Communication Model
A structured worksheet offering the CLEAR framework (Connect, Listen, Express, Ask, Respond) to build rapport and mutual understanding. Ideal for staff and clients aiming to improve respectful, solution-focused dialogue.
https://positivepsychology.com/assertive-communication-worksheets/
DESC Script (Yale University)
This worksheet outlines the DESC technique—Describe, Express, Specify, and Consequences—to have productive, assertive conversations while minimizing defensiveness. Excellent for difficult workplace interactions.
Practicing Radical Acceptance – Mental Health Awareness WV
This PDF worksheet guides users through embracing reality without resistance. It helps identify areas of struggle, recognize what’s outside our control, and replace judgmental thoughts with neutral observations. Includes a calming mantra (“It is what it is…”) and prompts to support emotional resilience. Ideal for aiming to reduce internal conflict and foster self-compassion.
https://mhawv.org/wp-content/uploads/2024/05/Worksheet-Practicing-Radical-Acceptance.pdf
Department Specific Trauma-Informed Standards
Professional Development
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AHS Trauma-Informed Care E-Learning Series
The training offers a 7-module e-learning series and 5 workshops focused on trauma-informed care, safety, and stabilization. Developed with Calgary partners and the University of Calgary CME, it's nationally recognized and ideal for professionals in health, social services, and education.
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The Brain Story Certification
A free, online course exploring how early experiences shape brain development, health, and behaviour. Backed by the Palix Foundation, this training supports trauma-informed care through practical, science-based insights. Widely used across Alberta’s human services sectors.
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Trauma and Violence Informed Marketing
This PDF offers practical tips for creating visual content that respects and supports survivors of gender-based violence. It guides professionals in making safe, inclusive, and empowering visual messages.
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First Responder to Sexual Assault and Abuse Training
This training equips participants to respond supportively to disclosures of sexual abuse or assault. It promotes safety, encourages help-seeking, and covers experiences across all ages and stages of life.**Please note this course is not free. Confirm with your manager prior to registration.*
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Danger Assessment Training
The ACWS Danger Assessment Guidelines help shelter staff evaluate the risk levels clients face in situations of domestic violence. They support informed safety planning and urgent intervention when needed. This tool ensures a trauma-informed, client-centred approach to enhancing survivor safety.
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The Healing Brain: Supporting Children from Trauma to Resilience
A self-paced online course that explores early brain development, the effects of trauma, and ways to support resilience in children exposed to domestic violence. Each module aligns with a Truth and Reconciliation Commission Call to Action to guide reconciliation-informed practice
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Vicarious Impact to Resilience – Looking After Your Well-Being as a Helper
This free webinar with CTRI’s Clinical Director, Joddie Walker, explores how vicarious trauma impacts helpers and offers practical steps to build resilience. Aimed at those in trauma-exposed roles, the session includes insight on empathy, well-being, and a live Q&A.
Wellness Phone Numbers
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Provides mental health programs and services, including peer support, education, and community outreach.
Location: 8530 Manning Ave Unit 111, Fort McMurray, AB T9H 5G2
Contact: 780-743-1053
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Delivered through LifeWorks
The Employee and Family Assistance Program (EFAP) is a confidential and cost-free service available to all Waypoints employees and their eligible family members. The Employee & Family Assistance Program provides direct, 24/7 access to a broad range of supports and resources to help manage personal, family, or workplace challenges, anytime, from anywhere.
Whether you're dealing with stress, relationship issues, financial concerns, or health-related matters, EFAP offers tailored support that respects your privacy, comfort level, and unique situation. Services are available in both English and French.
Access EFAP services
• Online: login.lifeworks.com
• By phone (toll-free, 24/7/365)
– English: 1-844-671-3327
– French: 1-855-360-5485
• Mobile app: Download the LifeWorks app on iOS or Android by searching "LifeWorks" in your app storeNeed to register?
If you have not yet registered since joining Waypoints, an invitation email was sent to your inbox. Please check your spam or junk folder. If you did not receive it, contact Maryellen Fenech at mfenech@fmwbunitedway.com for assistance. -
Provides immediate mental health counselling and crisis intervention to all Indigenous peoples across Canada.
Contact: 1-855-242-3310 (24/7 support)
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Provides a range of mental health services, including inpatient care and outpatient support for adults and youth.
Location: 7 Hospital Street, Fort McMurray, AB T9H 1P2
Contact: 780-791-6104
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Provides confidential support for individuals in personal crisis, including emotional distress and mental health concerns.
Location: 8706 Franklin Ave #202A, Fort McMurray, AB T9H 2J6
Contact: 780-743-4357 (24/7 crisis support)
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Offers free walk-in counselling for individuals experiencing emotional, addiction, or mental health issues. Provides short-term single-session counselling and referral services.
Location: 339 Powder Drive, Fort McMurray, AB T9K 0M4
Contact: 780-793-8360