Outreach Program & Services

The Outreach Program is dedicated to providing counselling, support services, education,
information, and referrals related to family and domestic violence in both rural and
urban communities throughout the Regional Municipality of Wood Buffalo.

Waypoints’ Outreach Counselling and Support Services assist individuals affected by domestic or family violence, including child abuse (past or present), intimate partner violence (past or present), and relationship conflicts (past or present). Our Outreach Public Awareness Services complement this work by providing education through presentations, workshops, and information booths, helping the community recognize and respond to family and domestic violence.

For more information about our Outreach Program, please contact us at 1 (780) 750-8618.

What Can I Expect When Calling the 24/7 Family Violence Crisis Line?

When reaching out to the Family Violence Crisis Line, here's what you can expect:

  • Crisis Intervention Workers (CIW) are available to answer your call 24/7, every day of the year

  • No requirement to be in an immediate crisis to make a call

  • Upon greeting, a CIW will inquire about your needs and assist accordingly

  • All requests for information, referrals, and support will be addressed while ensuring your safety and confidentiality

  • If calling during a crisis, the CIW will assess your safety and offer support accordingly

  • If safe, the CIW will address your questions and concerns; if not, they'll help you explore safety options promptly

  • We encourage women interested in shelter accommodation to visit for a chat, with transportation provided if needed

Outreach
Counselling Services

Our counsellors provide grounding and stabilization for individuals who have experienced or witnessed domestic/family violence. 

  • Free individual counselling for people of all genders who have experienced or witnessed family or domestic violence

  • Various techniques to aid in managing and resolving diverse experiences

  • Enrich and strengthen individual coping skills to develop strong and healthy family environments

  • Short-term individual counselling for support networks, including family members, partners, and friends

To enquire about counselling or support services, please contact our Systems Navigator at 1 (780) 750-8650.

All our services are provided free of charge.

Support Services in the Outreach Program

Our dedicated staff are here to offer personalized support and services to individuals or their support networks who have been impacted by any form of trauma related to domestic-family violence or conflict.

Our services include, but are not limited to:

  • Providing individual support sessions and programming

  • Offering information on accessing counseling services

  • Providing psychoeducation resources

  • Offering guidance on reporting options

  • Advocacy and accompaniment to the hospital, court, or RCMP

  • Psycho-educational support group programming

  • Referring individuals to community agencies and resources such as the Wood Buffalo Food Bank and Alberta Works

All our services are provided free and offered by appointment.

Outreach Public Awareness
& Training

The Outreach Program organizes a range of presentations and workshops across the Region covering topics related to domestic-family violence, relationship conflicts, and anti-human trafficking.

These sessions can be customized to suit the audience and timeframe. Our audiences typically include schools, youth groups, businesses, service providers, and community members.

If you're interested in a tailored program to meet your specific needs, please reach out to our Outreach Manager at (780) 750-8618 or via email at outreach.manager@waypointswb.ca

Here's what our Outreach Public Awareness program offers:

Topics may include:

  • Healthy/ Unhealthy Relationships

  • Impacts of Domestic Violence and Trauma

  • Safety Planning

  • Domestic Violence and Your Workplace

  • Lateral violence

  • Self-care

  • Human Trafficking Awareness: Identifying the Signs & Taking Action

  • Hotel Staff Training: Recognizing & Responding to Trafficking in Hospitality

  • Airport Safety: Identifying Trafficking Victims in Travel Settings

  • Bar and Nightclub Awareness: Preventing Human Trafficking

  • Protecting Our Youth: Understanding & Avoiding Human Trafficking Risks

  • Safety First: Personal Boundaries & Speaking Up

Communities We Serve

For additional information, please contact our Outreach Manager 1 (780) 750-8618 or email: outreach.manager@waypointswb.ca

Anzac

Location: Anzac Recreation Centre

(Transportation & childcare may be available, contact Outreach)

Conklin

Location:  Conklin Mulitplex

(Transportation & childcare may be available)

Fort Chipewyan

Location:  ATC Family Wellness Centre

By appointment only
(Transportation & childcare may be available, contact Outreach)

Fort Mckay

Location: Family Support Centre

By appointment only
(Transportation & childcare may be available, contact Outreach)

Fort McMurray / #468 First Nation

Location:  Outreach Landing Centre, Compass, Unity House/ #468 Health Centre

By appointment only.
(Transportation & childcare may be available, contact Outreach)

Janvier

Location:  Janvier Multiplex

Transportation & childcare may be available, contact Outreach)

November is recognized as Family Violence Prevention Month across the Regional Municipality of Wood Buffalo. This year’s theme, “Freedom Starts Here: Healing, Hope, and Empowerment,” invites our community to acknowledge the impact of family violence and explore pathways toward safety, support, and resilience.

Waypoints is committed to raising awareness, sharing resources, and highlighting programs designed to support survivors, their families, and those seeking to create safer communities. Throughout the month, we celebrate the strength of those impacted, the dedication of local partners, and the collective effort required to prevent family violence.

Throughout the month, our Outreach Services team will be

We are honoured to share the official proclamation of Family Violence Prevention Month from Mayor Sandy Bowman. This recognition highlights the importance of addressing family violence, supporting individuals and families affected, and working together as a community to create safer homes and neighborhoods. Watch the video to hear Mayor Bowman’s message and join us in promoting awareness, hope, and empowerment throughout the month.

Upcoming Community Visits & Outreach Events

Family Violence Prevention Month 2025 Partners

  • "As an outreach worker, it brings me immense joy to witness the transformative moments when individuals realize they are not alone in their struggles. There is a wealth of support available to help them navigate through complex systems and challenging situations. It’s like a light bulb turning on, illuminating the path forward. It’s a reminder that no one has to endure hardship in isolation. There’s always help and guidance available."


    -Outreach Coordinator

  • "Being an outreach worker means meeting survivors where they are—whether it’s accompanying them to court, helping with safety planning, or simply lending a listening ear. Our commitment to personalized support ensures that no one faces this journey alone.”




    -Outreach Support Worker

  • "To me, Outreach means community. Community is the compass guiding healing journeys, offering support, validation, and belonging, essential for resilience and growth."






    -Outreach Support Worker